It is important to us that you are entirely happy with your purchase. If for any reason you are not, please let us know via our contact page or by calling us before returning your order.


Cancelling your order

Under Consumer Contracts Regulations, you have a right to cancel your order from the time of purchase up until 14 days after you have received your goods. Notification must be made to us in writing during this period. You have a further 14 days to return the goods to us after this period. You will be refunded the original cost of your order including any postage charges within 14 days of returning the goods. Please obtain a proof of postage for the unlikely event that we do not receive the goods.


Please note that we are not liable for any return postage charges.


Damaged / Faulty Goods

For Items that are damaged or faulty, please contact us using the above details within 30 days of receiving your order. We will ask that the goods are returned to us and will offer a replacement or full refund including postage. Refunds will be processed by PayPal in accordance with its refund policy.


This policy does not affect your statutory rights

Returning Your Purchase


Returns should be securely wrapped, packed, where possible, in the original packaging and sent to us at

Lava Naturals

53 Cheam Road



BH18 9HB

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©2016 LAVA Naturals - Handmade Soap From Dorset